At Boston Watch Exchange, we are committed to providing a 100% authentic and secure purchasing experience. Every watch we sell is thoroughly inspected and authenticated by our team of experts, ensuring that you receive a genuine luxury timepiece. To further back our commitment, we proudly offer a Buyer’s Protection Plan—giving you complete confidence in every purchase.

Our Authenticity Pledge

We guarantee the authenticity of every watch we sell. If you purchase a Rolex, Audemars Piguet, Patek Philippe, or any other luxury watch from us that is later found to be not authentic, we will refund 100% of the purchase price, including any shipping and insurance costs associated with the transaction.

Our Verification Process

We take every measure to ensure the authenticity of each timepiece, sometimes utilizing third-party experts for additional verification. However, in the rare event of an error or discrepancy, we reserve the right to correct any mistakes and appreciate your understanding.

How to Make a Claim

If you believe an item you purchased from Boston Watch Exchange is not authentic, please follow these steps:

  1. Contact Us: Call our Customer Care team at +1 (617)-333-1532 or email info@auberirolex.com to discuss our authenticity guarantee. We will issue a Return Merchandise Authorization (RMA) number for your return.
  2. Return the Item: You must return the watch within 30 days from the date we issue the RMA.
  3. Follow Return Instructions: Carefully repack the watch in its original packaging and shipping box and follow all instructions provided for safe return shipping.

Resolution & Refund

Once we receive the watch, we will re-authenticate it through our team of experts:

  • If the watch is deemed not authentic, we will promptly refund 100% of your purchase price, including shipping and insurance costs.
  • If a specific part of the watch is found to be inauthentic, we reserve the right to replace that part to restore the watch to 100% authentic condition.

At Boston Watch Exchange, we believe that buying a luxury timepiece should be transparent, secure, and worry-free. Our Buyer’s Protection Plan ensures that every purchase you make is backed by our unwavering commitment to authenticity and customer satisfaction.

For any questions or assistance, please contact us at +1 (617)-333-1532 or email info@auberirolex.com.

 
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