Contact information
Frequently Asked Questions
Buying A Watch
Trade name: Boston Watch Exchange
Phone number: +1 (617) 333-1532
Address: 21830 Greenfield Road, Oak Park MI 48237, United States
Boston Watch Exchange is your premier destination for luxury timepieces, proudly based in Boston, Massachusetts. We are committed to making it effortless to purchase a high-end watch, whether in person or online. Customers can schedule an appointment to visit our retail showroom in Boston Monday through Friday, where they can experience our collection firsthand. Prefer shopping online? Simply browse our carefully curated selection at BostonWatch.Exchange and have your chosen timepiece securely shipped to your doorstep.
Experience luxury with confidence at Boston Watch Exchange.
At Boston Watch Exchange, we stand by the quality and authenticity of our timepieces. That’s why we offer a 15-day return policy for watches that are not as described. If you’re unsatisfied within this period, you may return the watch for a full refund.
Beyond the 15-day return window, we also offer a buyback program, giving you flexibility and peace of mind when making your purchase.
For full details, please visit our Refund Policy page.
Experience confidence in every transaction with Boston Watch Exchange.
At Boston Watch Exchange, we pride ourselves on offering the best pricing for luxury timepieces. Our listed price reflects our best and final price, available for wire or cash payments. We do not offer additional discounts, as we are committed to providing the most competitive pricing and highest-quality watches in the market.
Our prices are firm ensuring transparency and fairness for all our customers.
For international orders (outside of USA) we accept wire transfer as payment only. International shipping rate varies based on location, our sales represenatative’s can quote you on this. Your package will ship once payment is cleared and your order is approved. Delivery time is usually within 3-5 days once wire clears. We do not calculate duty, as that is the responsibility of the buyer.
We speciliaze in Rolex, Audemars Piguet, Patek Phillipe, Richard Mill, and VC. The majority of our IN STOCK inventory consist of Rolex, but we do stock the other brands mentioned here and can order/source any watch from any brand in a about 24-48 hours.
Additional Luxury Watch Brands that we also can BUY/SELL/TRADE at My Watch LLC
Omega
Grand Seiko
Breitling
Panerai
Jaeger-LeCoultre
Tag Heuer
Cartier
Tudor
Vacheron Constantin
Zenith
IWC
Piaget
Blancpain
A. Lange & Söhne
Ulysse Nardin
Hublot
Bulgarie
Parmigaini
At Boston Watch Exchange, we can source nearly any watch from any brand within 24-48 hours. Let us know what you’re looking for, and we’ll provide a quote within 24 hours.
Information Needed:
- Brand & Model
- Condition (New or Pre-Owned)
- Dial Preference
- Timeframe
How It Works:
- Request a Quote – Submit your watch details, and we’ll get back to you within 24 hours.
- Secure with a Deposit – Place a deposit to confirm your order.
- Balance & Delivery – Once your watch arrives at our store, we’ll invoice for the balance. You can then choose secure shipping or in-store pickup.
Let us find your dream timepiece fast, reliable, and hassle-free.
My Watch LLC is protected by a 256 bit SSL (Secure Socket Layer) so your information is completely secure. Also, we will never sell or distribute your information to anyone.
The Watches
At Boston Watch Exchange, we guarantee that every watch listed on our site is 100% authentic, unless otherwise stated. Additionally, any watch that has been serviced is only serviced with genuine Rolex parts or authentic parts from the respective brand.
We stand behind our authenticity guarantee if any watch is found to be inauthentic, we offer a full refund.
Shop with confidence, knowing that every timepiece we offer meets the highest standards of authenticity and quality.
Authenticity Guaranteed
At Boston Watch Exchange, we guarantee that every watch listed on our site is 100% authentic, unless otherwise stated. Additionally, any watch that has been serviced is only serviced with genuine Rolex parts or authentic parts from the respective brand.
We stand behind our authenticity guarantee if any watch is found to be inauthentic, we offer a full refund.
Shop with confidence, knowing that every timepiece we offer meets the highest standards of authenticity and quality.
Manufacturer Warranty Information
Watches listed on our site that include “papers” (or a warranty card) will carry the remainder of the manufacturer’s warranty for that brand.
Example:
Rolex watches come with a 5-year warranty. If you purchase a pre-owned Rolex dated June 2020, the manufacturer warranty remains valid until June 2025. Any Rolex Authorized Dealer worldwide will honor this warranty with the warranty card or papers.
Important Notes:
- The warranty follows the watch, not the original owner. Even if you are not the first owner, Rolex will still honor the warranty within the coverage period.
- Rolex warranty cards from 2020 onward no longer include an individual’s name—only the model number, serial number, and purchase date are listed.
For watches older than 5 years, we offer a 1-year in-store warranty for peace of mind.
At Boston Watch Exchange, we ensure full transparency so you can buy with confidence.
Watch Sizing Information
Our men’s watches are sized to fit wrists 7.25″ to 7.5″ and ladies’ watches are sized to fit wrists 6.25″ to 6.5″ (unless otherwise specified).
Need Extra Links?
If you require additional links, simply email us after placing your order. We’ll contact you if there is an additional cost for the links. If so, we will sell the extra links to you at cost.
Custom Sizing
We’re happy to size your watch to your preferred circumference before shipping. Just let us know the desired wrist size when placing your order, and we’ll make sure your watch arrives ready to wear.
At Boston Watch Exchange, we offer a variety of customization services to make your timepiece truly one of a kind. Some of the most common customizations we offer include:
- Diamond Bezels
- Aftermarket Meteorite Dials
- Tiffany Blue Dials
- Arabic Dials
- Custom Straps with Exotic Materials
- Buss Downs
- And more…
If you have a specific customization request, don’t hesitate to contact us at 1-617-333-1532, and our team will be happy to assist you.
Box & Papers Information
If a watch comes with its original box and/or papers, this will be clearly stated in the description. The picture of all the contents, including the box and paperwork, will be displayed in the last photo, which can be viewed by scrolling all the way to the right.
In cases where a watch does not come with papers or a warranty card, this will also be noted in the description. The price of the watch will be discounted accordingly if it is missing the original documentation.
Note:
Approximately 40% of watches sold are without papers, particularly those over 10 years old, as papers can often get misplaced during moves or accidentally thrown away without realizing their impact on the watch’s value. While the absence of papers should not deter you from purchasing such a timepiece, it will be reflected in a discounted price compared to the same watch with papers.
Yes, all photos are of the exact watch without editing done to the photo to enhance it or hide blemishes.
Payment Options
At Boston Watch Exchange, we offer a range of payment methods for your convenience:
- Bank Wire (Bank Transfer)
- Cash
- All Major U.S. Credit/Debit Cards (accepted in-store during appointments only, )
- Affirm (via third-party provider)
- Zelle, Venmo, Cash App, and Apple Pay (for deposits when sourcing a watch)
For international orders, we only accept wire transfers.
Processing Details:
All credit card payments are subject to a fraud check, which may take 24-48 hours to complete.
Payment Fee Structure:
- Cash/Wire Transfer – Price as listed (discounted)
- Credit/Debit Cards (Visa, MasterCard, Discover) – +3.5% (accepted in-store during appointments only)
- American Express/PayPal – +4.5%
- Crypto – +0.5%
- Cash Payments over $10K – Requires a CTR (Currency Transaction Report) to be filled out.
No we do not
Payment Processing & Shipping
Once payment is made, please send us an email confirmation receipt for verification.
We will notify you via email once your wire payment has been received and your watch is being processed for shipment.
When your watch is ready to ship, you will receive an email with tracking information so you can follow its journey.
Yes, we accept Crypto Currency including BTC/BITCOIN, USDT, ETH, DOGE, amongst others listed on the coinmarketcap. There is a 0.5% fee to process your Crypto Payment.
Shipping
Shipping Information
We offer FedEx Standard Overnight shipping for all orders within the CONUS (Continental United States) unless otherwise noted. All orders are fully insured for the total order value.
FedEx Express Shipping Rates:
- Orders $0.00–$999.99 – Cost: $0.00 (Free)
- Orders $1,000.00–$19,999.99 – Cost: $100.00
- Orders $20,000.00–$49,999.99 – Cost: $150.00
- Orders $50,000.00–$79,999.99 – Cost: $200.00
- Orders $80,000.00–$124,999.99 – Cost: $250.00
- Orders $125,000.00–$149,999.99 – Cost: $300.00
Armed Transport Service
For orders $150,000.00–$500,000, we offer Armed Transport Service.
- Cost: $1,000.00 to XX,XXXX (quoted individually based on the order amount)
Shipping & Insurance Details:
- Our exclusive shipping carrier is FedEx.
- All orders are fully insured for the total order value.
- For trade-in or buyback shipments, the provided shipping label will be insured for the agreed buyback/trade-in price.
Note:
- Orders over $150,000 and all international orders will receive an individual shipping quote that differs from the rates listed above.
Wire Payments:
Orders paid by wire transfer will be shipped the same day we receive confirmation that the funds have cleared from our bank.
- Cut-off time for incoming wires is 5pm ET (3pm PST).
- Example: If payment is wired on a Monday and funds are received the same day, they go into pending status until cleared the next business day (Tuesday). Once cleared on Tuesday, the order will be processed for FedEx overnight shipping, with an expected delivery on Wednesday.
- You will receive tracking information via email once the order is shipped.
Credit Card Payments:
Orders paid by credit card go through a fraud check, which typically takes 24-48 hours to complete. Once the fraud check is complete, the order will be prepared for shipment.
- Orders placed before the 2pm ET shipping cut-off will ship the same day, while orders placed after will ship the following business day.
- Please note, no orders are shipped on weekends or holidays.
Shipping to FedEx Store:
All orders are shipped to the FedEx store nearest you.
- Someone from our shipping department will contact you to confirm the FedEx store location for package pickup.
- When you pick up your package, please bring your ID to the FedEx store, and they will release the package to you.
- This process ensures the package is fully insured for the purchase price, which is a requirement of our insurance policy, reducing the risk of claims and providing a more secure delivery method than home delivery.
Home Address Delivery (Optional):
We can attempt to ship to a home address, but a signature will be required upon delivery.
Note:
- Delivery dates are not guaranteed, and items ordered together may ship separately.
All orders will be sent to the FedEx store nearest you. Someone from our shipping department will contact you to let you know which FedEx store the package is sent to, when you go to pickup you simply take your ID into the FedEx store and they will release the package to you. This is so that the package can be fully insured for the purchase price. Although this may seem inconvenient, this process is required by our insurance, greatly reduces any claims made, and is much more secure than sending to a residence.
100% Authentic
All Watches are 100% Authentic
Full Transparency
We publish the sold prices for previous watch sales
Actual Inventory
Watches on our website are physically in stock at our Oak Park, MI Store
Shipping
Online orders are fully insured and sent via Fedex Overnight once payment is cleared